At Hàrpudha’s, we are committed to providing the highest quality botanical products. We want you to be completely satisfied with your purchase. Our refund and return policy is designed to be fair, transparent, and compliant with standard consumer rights. Please review the criteria below carefully.

We accept returns under the following conditions:

• Timeframe: Your request must be initiated within 7 days of receiving your order.
• Condition: Items must be unused, sealed, and in the exact same condition that you received them.
• Packaging: Items must be in their original packaging with all labels intact.
• Proof of Purchase: A valid receipt or order number must be provided.

Due to the personal care and hygienic nature of our botanical products, certain items cannot be returned:

• Opened Products: Any skincare, face, or hair products where the seal is broken.
• Gift Cards: Digital or physical gift cards are non-refundable.
• Custom Orders: Specifically requested or personalized formulations.
• Sale Items: Items purchased during a clearance or final sale event.

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately so that we can evaluate the issue and make it right. We will require photographic evidence of the damaged product and packaging.

To initiate a return, follow these steps:

• Step 1: Email us at [email protected] with your order number and reason for return.
• Step 2: Wait for return authorization and instructions from our team.
• Step 3: Securely package the item and send it to our provided return address.

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time (usually 5-10 business days) for your bank or credit card company to process and post the refund to your account.

If you haven’t received a refund yet:

• First: Check your bank account again.
• Second: Contact your credit card company or bank, as there is often some processing time before a refund is posted.
• Finally: If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

If you have any questions or need to initiate a return, our dedicated support team is here to help: